Terms of Service

1. Description of the Service

REA.ai offers an AI-powered platform designed for real estate professionals. Our smart assistant, REA, helps automate customer interactions, lead qualification, feedback collection, appointment scheduling, and performance insights to help agencies convert leads into sales and build stronger client relationships.

Important Disclaimers:

• The Service uses artificial intelligence technology, which may produce errors, inaccuracies, or unexpected results.
• REA does not provide legal, financial, tax, or professional real estate advice. The Service is a tool only.
• You are solely responsible for verifying all AI-generated content before using it in your business.
• We do not guarantee specific business outcomes, lead conversions, or sales results from using the Service.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Be acting on behalf of a legitimate real estate business, agency, or brokerage;
• Have the legal authority to bind your company or organization to these Terms;
• Comply with all applicable federal, state, and local laws, including real estate licensing requirements;
• Provide accurate, current, and complete registration information;
• Be located in a jurisdiction where use of the Service is legal.

We reserve the right to refuse service to anyone at our sole discretion.

3. User Accounts and Security

3.1 Account Creation

When you create an account, you agree to:

• Provide accurate, complete, and current information;
• Maintain and promptly update your account information;
• Maintain the confidentiality of your login credentials;
• Be responsible for all activities that occur under your account;
• Immediately notify us of any unauthorized use or security breach.

3.2 Account Restrictions

• Accounts are non-transferable and limited to authorized personnel within your organization.
• Sharing login credentials outside your organization is strictly prohibited.
• You may not create multiple accounts to circumvent restrictions or access features.
• We reserve the right to suspend or terminate accounts that violate these restrictions.

4. Grant of License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service during your active subscription period solely for your internal real estate business operations.

This license does not include the right to:

• Resell, distribute, or make commercial use of the Service;
• Modify, reverse engineer, decompile, or disassemble any part of the Service;
• Frame or mirror any part of the Service;
• Use data mining, robots, or similar data gathering tools;
• Create derivative works based on the Service;
• Access the Service to build a competitive product or service.

5. Subscription, Payment, and Billing

5.1 Subscription Plans

We offer various subscription plans, including free and paid tiers. Features, usage limits, and pricing vary by plan. Current pricing is available at https://getrea.ai/pricing.

5.2 Payment Terms

• Paid subscriptions are billed in advance on a monthly or annual basis.
• All fees are in U.S. Dollars unless otherwise stated.
• You authorize us to charge your designated payment method for all fees.
• Payments are processed by third-party payment processors subject to their terms.

5.3 Automatic Renewal

5.4 Price Changes

We may change our pricing at any time. For existing subscribers, we will provide at least 30 days' advance notice of any price increase. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.5 Refund Policy

All fees are non-refundable except as required by law or as expressly stated below:

• If you cancel within 7 days of your initial subscription purchase, you may request a full refund.
• Annual subscriptions canceled mid-term are not eligible for prorated refunds unless required by applicable law.
• No refunds will be issued for partial months or unused features.
• Certain states and jurisdictions may require different refund terms, which will supersede this policy.

To request a refund, contact us at info@trusti.com.

5.6 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service.

5.7 Failed Payments

If payment fails, we may suspend or terminate your account. You remain responsible for all fees incurred prior to termination.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Uses

You agree NOT to:

• Violate any applicable federal, state, local, or international law or regulation;
• Use the Service for any fraudulent, deceptive, or misleading purpose;
• Violate fair housing laws, including the Fair Housing Act;
• Send spam, unsolicited marketing, or messages that violate CAN-SPAM or similar laws;
• Upload or transmit viruses, malware, or any malicious code;
• Attempt to gain unauthorized access to the Service or related systems;
• Interfere with or disrupt the Service or servers/networks connected to the Service;
• Impersonate any person or entity or misrepresent your affiliation;
• Collect or harvest personal information of other users without consent;
• Use the Service to harass, abuse, threaten, or intimidate others;
• Violate any third party's intellectual property, privacy, or publicity rights;
• Reverse engineer, decompile, disassemble, or attempt to derive source code;
• Remove or modify any copyright, trademark, or proprietary notices;
• Use automated systems (bots, scrapers) to access the Service without permission;
• Circumvent any security features or access restrictions;
• Overload or attempt to overload our infrastructure;
• Upload content containing sensitive personal information (SSNs, financial accounts, etc.);
• Use the Service in a manner that could damage our reputation or business.

6.3 Real Estate Compliance

You are solely responsible for ensuring your use of the Service complies with:

• All real estate licensing laws and regulations;
• Fair Housing Act and state/local fair housing laws;
• MLS rules and regulations;
• RESPA and anti-kickback provisions;
• Advertising and marketing regulations;
• Data protection and privacy laws (including GDPR, CCPA);
• Any other applicable real estate industry standards.

7. Content and Data Responsibility

7.1 Your Content

You retain all ownership rights to any content, data, or information you submit, upload, or store through the Service ("Your Content"), including:

• Customer data and contact information;
• Lead information;
• Property details;
• Communications and messages;
• Feedback and reviews.

7.2 License to Your Content

By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, process, modify, display, and distribute Your Content solely to:

• Provide, maintain, and improve the Service;
• Generate analytics and insights;
• Comply with legal obligations;
• Enforce these Terms.

This license terminates when you delete Your Content or terminate your account, except for content that has been shared with others or is necessary for legal compliance.

7.3 Your Responsibilities

You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to Your Content;
• Your Content does not violate any third-party rights (intellectual property, privacy, publicity);
• Your Content does not violate any laws or regulations;
• You have obtained all necessary consents to share personal information through the Service;
• Your Content is accurate and not misleading.

7.4 Our Rights

We reserve the right (but have no obligation) to:

• Monitor, review, or remove Your Content at our discretion;
• Refuse to process or store any content that violates these Terms;
• Take action against accounts that violate these Terms;
• Cooperate with law enforcement regarding illegal content.

We are not responsible for the accuracy, legality, or quality of Your Content.

8. Use of Third-Party AI Services

8.1 Third-Party AI Providers

The Service utilizes third-party artificial intelligence and machine learning service providers to deliver its features and functionality, including but not limited to:

• Natural language processing and generation;
• Conversational AI capabilities;
• Lead qualification and analysis;
• Content generation and recommendations;
• Sentiment analysis and insights.

These third-party providers may include (but are not limited to): OpenAI, Anthropic, Google, Microsoft Azure AI, AWS AI Services, and other AI platforms.

8.2 Data Processing by Third Parties

By using the Service, you acknowledge and agree that:

• Your interactions with the Service may be processed by third-party AI service providers. This includes queries, conversations, prompts, and responses.
• Third-party providers may collect, process, and store data from your use of the Service, including:
  • Conversation logs and chat histories
  • User queries and prompts
  • Generated responses and outputs
  • Usage patterns and metrics
  • Technical data (IP addresses, device information, timestamps)
• Anonymization and Aggregation: These third-party providers may anonymize and aggregate data for purposes including:
  • Service improvement and optimization
  • AI model training and fine-tuning
  • Quality assurance and safety monitoring
  • Research and development
  • Analytics and performance metrics

8.3 Limitations and Risks

• No Control Over Third Parties: We do not control third-party AI providers' data practices, security measures, or use of data. Your data may be subject to the privacy policies, terms of service, and data practices of these third-party providers.
• No Guarantee of Complete Anonymization: While we and our third-party providers take commercially reasonable measures to anonymize data, no method of anonymization or de-identification is completely foolproof. There is always a theoretical risk that data could be re-identified.
• International Data Transfers: Your data may be transferred to, processed, and stored in countries outside your jurisdiction, including the United States, where data protection laws may differ from those in your country.

8.4 Your Responsibilities

You are solely responsible for:

• Ensuring that any data you submit through the Service complies with applicable privacy laws and regulations;
• Obtaining all necessary consents from individuals whose data you submit;
• Not submitting highly sensitive, confidential, or personally identifiable information that you are not comfortable being processed by third parties;
• Verifying that your use of the Service does not violate any third-party rights or agreements.

8.5 Acceptance of Risk

By using the Service, you expressly accept the risks associated with third-party AI processing and agree that we are not liable for any claims arising from third-party data practices.

9. AI-Generated Content and Limitations

9.1 AI Technology Limitations

The Service uses artificial intelligence technology, which has inherent limitations:

• Accuracy: AI may produce inaccurate, incomplete, or misleading information.
• Hallucinations: AI may generate false information presented as fact.
• Bias: AI models may reflect biases present in training data.
• Context Errors: AI may misunderstand context or nuance.
• Outdated Information: AI responses may not reflect the most current information.

9.2 No Guarantee of Performance

We do not guarantee that:

• AI outputs will be accurate, reliable, or error-free;
• The Service will meet your specific requirements or expectations;
• AI recommendations will result in business success or lead conversion;
• The Service will be available without interruption or delay.

9.3 User Verification Required

You are solely responsible for:

• Reviewing and verifying all AI-generated content before use;
• Ensuring compliance with applicable laws and regulations;
• Making independent business decisions;
• Any consequences of relying on AI outputs.

9.4 Not Professional Advice

The Service and any AI-generated content do NOT constitute professional advice, including:

• Legal advice
• Financial or investment advice
• Tax advice
• Real estate brokerage or agency advice
• Accounting advice
• Any other licensed professional service

Always consult qualified professionals for advice specific to your situation.

10. Third-Party Integrations and Services

10.1 Third-Party Services

The Service may integrate with or link to third-party platforms, including:

• Customer Relationship Management (CRM) systems
• Email marketing platforms
• Calendar applications
• Payment processors
• Multiple Listing Services (MLS)
• Social media platforms
• Analytics services

10.2 Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We are not a party to and are not responsible for third-party terms.

10.3 No Liability for Third Parties

We are not responsible or liable for:

• The availability, accuracy, or content of third-party services;
• Any loss, damage, or consequences arising from your use of third-party integrations;
• Third-party data practices, security, or privacy policies;
• Third-party charges or fees;
• Changes to or discontinuation of third-party services.

10.4 Authorization

By using third-party integrations, you authorize us to access your third-party accounts solely to provide the Service. You may revoke this authorization at any time through your account settings.

11. Intellectual Property Rights

11.1 Our Ownership

All intellectual property rights in and to the Service, including but not limited to:

• Software, code, and algorithms
• REA AI technology and models
• Website design and user interface
• Logos, trademarks, and brand materials
• Content, text, graphics, and images
• Documentation and training materials
• Patents, copyrights, and trade secrets

are and remain the exclusive property of [INSERT LEGAL ENTITY NAME] and/or its licensors.

11.2 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service;
• Reproduce, distribute, or publicly display any portion of the Service;
• Decompile, reverse engineer, or disassemble the Service;
• Remove or alter any copyright, trademark, or proprietary notices;
• Use our trademarks, logos, or brand materials without written permission;
• Register any similar trademarks or domain names.

11.3 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without compensation or attribution.

11.4 DMCA Compliance

We respect intellectual property rights. If you believe content on our Service infringes your copyright, please send a DMCA notice to:

Your notice must include:

• Identification of the copyrighted work;
• Identification of the infringing material and its location;
• Your contact information;
• A statement of good faith belief;
• A statement that the information is accurate;
• Your physical or electronic signature.

11.5 Counter-Notice

If you believe content was wrongfully removed, you may submit a counter-notice containing the information required by the DMCA.

12. Warranties and Disclaimers

12.2 No Guarantee of Results

We do not warrant or guarantee that:

• The Service will meet your requirements or expectations;
• Your use of the Service will result in leads, sales, or business success;
• AI outputs will be accurate, complete, or useful;
• The Service will be compatible with your systems or devices;
• Data transmission will be secure or private.

12.3 Service Availability

We do not guarantee:

• Uninterrupted or continuous availability of the Service;
• Any specific uptime percentage;
• That the Service will be available at any particular time;
• That backups will be successful or restorable.

12.4 Beta Features

Some features may be designated as "beta," "pilot," "experimental," or similar designations. These features are provided for testing and evaluation purposes only and may contain bugs or errors. Beta features are provided without any warranties and may be modified or discontinued at any time.

12.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions may not apply to you, and you may have additional rights.

13. Limitation of Liability

13.3 Essential Purpose

You acknowledge that the disclaimers and limitations in these Terms reflect a reasonable allocation of risk and are fundamental elements of the agreement between you and us. We would not provide the Service without these limitations.

13.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the extent permitted by law.

14. Indemnification

14.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless [INSERT LEGAL ENTITY NAME], its officers, directors, employees, agents, affiliates, successors, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service;
• Your violation of these Terms;
• Your violation of any law, regulation, or third-party right;
• Your Content or data submitted through the Service;
• Your breach of any representation or warranty in these Terms;
• Any claim that Your Content infringes or violates third-party rights;
• Your failure to comply with real estate laws or regulations;
• Any dispute between you and a third party arising from your use of the Service.

14.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You may not settle any claim without our prior written consent.

14.3 Notice

You agree to promptly notify us of any third-party claims subject to indemnification.

15. Termination

15.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through account settings; or
• Sending written notice to info@trusti.com.

Termination will be effective at the end of your current billing period. You will not receive a refund for any unused portion of your subscription unless required by law.

15.2 Termination by Us

We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms;
• Fraudulent, abusive, or illegal activity;
• Non-payment of fees;
• Extended periods of inactivity;
• At our sole discretion for any other reason.

15.3 Effects of Termination

Upon termination of your account:

• Your right to access and use the Service immediately ceases;
• We may delete your account and all associated data, including Your Content;
• You remain responsible for all fees incurred prior to termination;
• You must immediately cease all use of the Service;
• Any provisions of these Terms that by their nature should survive termination will survive.

15.4 Data Retention and Deletion

After termination:

• You will have 30 days to export Your Content before it is deleted;
• We may retain Your Content for up to 30 days for backup purposes;
• After 30 days, we will delete Your Content from our active systems;
• We may retain certain data as required by law or for legitimate business purposes (billing records, legal compliance);
• We may retain anonymized, aggregated data indefinitely.

To request data export, contact us at info@trusti.com before termination.

15.5 Survival

The following sections survive termination: Intellectual Property Rights, Warranties and Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

16. Dispute Resolution and Arbitration

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [INSERT STATE], United States, without regard to conflict of law principles.

16.2 Informal Resolution

Before filing a claim, you agree to contact us at info@trusti.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you. If a dispute is not resolved within 60 days, either party may initiate arbitration.

Arbitration Rules:

The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, if applicable, the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

Arbitration Process:

• The arbitration will be conducted by a single neutral arbitrator;
• The arbitration will take place in [INSERT LOCATION] or remotely via video conference;
• The arbitrator's decision will be final and binding;
• Judgment on the award may be entered in any court of competent jurisdiction.

Costs:

Each party will be responsible for paying any AAA filing, administrative, and arbitrator fees in accordance with AAA Rules, except that we will pay all such fees if required by law or if we elect to do so.

16.4 Exceptions to Arbitration

The following Disputes are not subject to arbitration:

• Claims seeking injunctive or equitable relief for intellectual property infringement;
• Small claims court actions (if they remain in small claims court);
• Claims brought by either party in a representative capacity or on behalf of others.

16.6 Venue and Jurisdiction

If arbitration does not apply, you agree that any judicial proceeding will be brought exclusively in the federal or state courts located in [INSERT COUNTY, STATE]. You consent to personal jurisdiction and venue in these courts and waive any objection.

16.7 Opt-Out Right

You have the right to opt out of arbitration. To opt out, you must send written notice to info@trusti.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other terms still apply, but disputes will be resolved in court.

16.8 Changes to This Section

We will provide notice of any material changes to this Dispute Resolution section. If you continue using the Service after changes take effect, you agree to the revised terms. You may reject changes by opting out (see above).

17. Privacy and Data Protection

17.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, available at https://getrea.ai/privacy-policy. The Privacy Policy explains how we collect, use, share, and protect your personal information.

17.2 Data Protection Laws

We are committed to complying with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for EU users;
• California Consumer Privacy Act (CCPA) for California residents;
• Other applicable state and federal privacy laws.

For information about your rights under these laws, please see our Privacy Policy.

17.3 Data Security

While we implement commercially reasonable security measures to protect your data, no method of transmission or storage is 100% secure. You acknowledge and accept the inherent security risks of providing information online.

17.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

18. Modifications to the Service and Terms

18.1 Changes to the Service

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time;
• Change features, functionality, or content;
• Implement usage limits;
• Remove features from your subscription plan.

We will attempt to provide reasonable notice of material changes, but are not obligated to do so.

18.2 Changes to Terms

We may update these Terms at any time at our sole discretion. We will provide notice of material changes by:

• Posting the updated Terms on our website;
• Sending an email to your registered email address; and/or
• Displaying a notice within the Service.

Notice Period:

Material changes will take effect 30 days after notice is provided. Non-material changes take effect immediately upon posting.

Acceptance:

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to changes, you must stop using the Service and cancel your account.

18.3 Version Control

We will indicate the "Last Updated" date at the top of these Terms. You should review the Terms periodically for changes.

19. Export Controls and Compliance

The Service and underlying technology may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce.

You represent and warrant that you are not:

• Located in a country subject to U.S. embargo or designated as a "terrorist supporting" country;
• Listed on any U.S. government list of prohibited or restricted parties.

You may not use the Service if you are prohibited from receiving U.S. exports or services.

20. Government Users

If you are a U.S. government entity or using the Service on behalf of a U.S. government entity, the Service is a "Commercial Item" as defined in 48 C.F.R. § 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as those terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. § 227.7202. Government users acquire only those rights specified in these Terms.

21. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including:

• Acts of God, natural disasters, or severe weather;
• War, terrorism, riots, or civil unrest;
• Government actions, laws, or regulations;
• Internet or telecommunications failures;
• Cyber attacks, hacking, or distributed denial-of-service attacks;
• Pandemics, epidemics, or health emergencies;
• Failures of third-party service providers.

During a force majeure event, our performance obligations are suspended for the duration of the event.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

22.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms.

22.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

22.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. We may assign these Terms or any rights hereunder, in whole or in part, to any person or entity without your consent, including:

• To any affiliate or subsidiary;
• In connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets;
• To any successor or buyer of our business.

Any attempted assignment in violation of this section is void.

22.5 No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and us.

22.6 Notices

To You: We may provide notices to you by email at the address you provided, by posting on the Service, or by mail to the address in your account. You are responsible for keeping your contact information current.

To Us: You may provide notice to us by email at info@trusti.com or by mail to:

Notices are deemed received when sent if by email (unless sender receives a delivery failure notice), or three business days after mailing if by postal service.

22.7 Electronic Signatures and Communications

By clicking "I Accept," creating an account, or using the Service, you agree that your electronic signature and electronic acceptance have the same legal effect as a handwritten signature. You consent to conduct transactions electronically and to receive communications, agreements, and notices electronically.

22.8 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of conflict between the English version and a translation, the English version controls.

22.9 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchisee relationship between you and us. Neither party has authority to bind the other.

22.10 No Modifications

These Terms may not be modified except in writing signed by both parties or as otherwise expressly stated herein (such as our unilateral right to update the Terms).

22.11 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

22.12 Interpretation

These Terms will be interpreted fairly and in accordance with their plain meaning, and not strictly for or against either party.

23. Contact Information

If you have questions about these Terms or the Service, please contact us:

24. Acknowledgment

Last Updated: October 7, 2025